Question 1

How quickly can you fix my cable issues?

Accepted Answer

We understand that cable issues can be urgent, especially if your car is stuck in the garage. Our technicians are equipped to handle cable repairs same-day in most cases. For emergency situations, we offer immediate dispatch with typical response times under 60 minutes. Once on-site, most cable repairs take 30-60 minutes to complete, getting your garage door operational again quickly.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons: normal wear and tear over years of use, rust or corrosion from humidity or weather exposure, improper tension causing uneven stress, fraying from friction against pulleys, or sudden breakage when springs fail (which puts extreme stress on cables). Regular maintenance can catch these issues early. We recommend annual inspections to identify worn cables before they break.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer several financing options to fit your budget, including 0% interest for qualified buyers on select terms. Our financing partners provide flexible payment plans from 12 to 60 months. During your free estimate, we'll discuss all available options and help you find a plan that works for your situation. No money down options are available for qualified customers.

Question 4

What is included in your 10-year warranty?

Accepted Answer

Our industry-leading 10-year warranty covers both parts and labor on all new installations. This includes door panels, springs, cables, hinges, rollers, tracks, and weather seals. The warranty also covers the garage door opener and all electronic components when installed by our team. We stand behind our work with our absolute satisfaction guarantee – if you're not happy, we'll make it right.

Question 5

How long does a new garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing your old door, installing the new door and tracks, setting up the opener, programming remotes, and a complete safety inspection. For custom or oversized doors, installation may take 6-8 hours. We always aim to complete installations in a single visit.

Question 6

Do you service all garage door brands?

Accepted Answer

Absolutely! Our certified technicians are trained to service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. We're also authorized dealers for several premium brands, allowing us to offer manufacturer warranties and genuine replacement parts. Whether you have a basic builder-grade door or a high-end custom installation, we have the expertise to help.

Question 7

What areas do you serve?

Accepted Answer

We proudly serve Winton and the surrounding communities including Ahoskie, Murfreesboro, Gatesville, Sunbury, Cofield, Harrellsville, Colerain, Powellsville, Woodland, and Rich Square. Our central location allows us to provide prompt service throughout Hertford County and neighboring areas. If you're unsure whether we service your area, give us a call – we're often able to accommodate customers beyond our primary service zone.

Garage Door Winton

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